1. INTRODUCTION

We, EDENCE LIFE SCIENCES PRIVATE LIMITED. (“Company” or “we” or “our” or “us”), are committed to protecting the privacy of the information provider ("you" / "your" / "yourself"). We consider privacy and protection of your data/ information to be of high importance. Our practices and procedures in relation to the collection and use of your data/ information has been set-out below in this privacy policy (“Privacy Policy”). This Privacy Policy covers the processing, storage and access to information through www.edence.in (the "Website") or as required under lawful and/or contractual activities or otherwise required in the normal course of business. The Website and its contents comply with all legal, regulatory and/or contractual obligations related to privacy and meets the requirements established under The Information Technology Act, 2000 - Section 43A and The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 as amended from time to time. This Privacy Policy (that is provided separately), forms an integral part of these Terms of Use and should be read in conjunction.

2. ACCEPTANCE

Access and/or use of this Website shall be deemed to constitute acceptance to the terms and conditions of this Privacy Policy (which includes Terms of Use), without qualification or limitation. By browsing and using the Website, you agree to be bound by the terms and conditions stated herein. You, hereby, also acknowledge that any agreement with the Company, to the extent where it conflicts with the terms and conditions stated herein, are of no force or effect and superseded.

3. PRIVACY

3.1. In this Privacy Policy, unless the context otherwise requires ‘Personal Information’ means any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such person and shall include full name, personal contact numbers, residential address, email address, gender or date of birth.

3.2. We do not collect any Personal Information about you unless you provide it to us voluntarily. If you do not want your Personal Information to be collected, please do not submit it to us. In the event you do so, only minimum information required to meet the purposes mentioned in this policy shall be collected and the Personal Information shall be treated confidentially. The Company shall not use or disclose information for purposes other than as mentioned in this policy, except with your consent or as required by law.

3.3. We do not store or use Personal Information of any user for any purpose other than what he/she might have inquired for. Notwithstanding what is stated hereinabove, the Company shall retain information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this policy.

3.4. We respect privacy of our website users, and ensure that no Personal Information will be misused or stored by any member of the company, except for business purposes. However, we will not be held liable for third party infringement or malicious attacks despite of reasonable security measures.

3.5. Neither the Company nor its representatives shall be responsible for the authenticity of such information provided by you. As normal business practice, the Company may collect information in order to enable the secure online authentication, interaction and transaction with natural persons. This may include the installation of cookies and the collection of other session data. Refer to your browser instructions to learn more about cookies. Please also refer to our cookie policy.

3.6. Data that are not personal, such as questions, comments, ideas and suggestions, or any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force, shall be deemed to be non-confidential, and the Company shall be free to disclose and use the same, without any obligation whatsoever to you, for any purpose and through any means.

3.7. The Company may be legally required to disclose the information in the following cases:

• Where the disclosure is necessary for compliance of a legal obligation
• Where mandated under the law by government agencies to disclose such information.

3.8. Where necessary, the Company may disclose information to business partners or third parties during the normal course of business for the purposes mentioned in this policy. In such cases, the Company will only share information related data when the Company is assured that:

• The information is processed legitimately and appropriately by the business partner or third party in line with the established consent or in line with legal requirements.
• The business partner or third party has adopted a reasonable and equivalent level of security practices and procedures to ensure security of the information shared.

4. PURPOSE

We shall collect and use information for legitimate business purposes in order:

• that you may access product/service information, place orders and take advantage of certain other features of the Website
• to provide information or interactive services through this website, to your e-mail address or, where you wish it to be sent by post, to your postal address
• to seek your feedback or to contact you in relation to the product/services offered on this Website
• to process orders or applications submitted by you
• to administer or otherwise carry out our obligations in relation to any agreement that you may have with us
• to anticipate and resolve problems with any goods or services supplied to you
• to create products or services that may meet your needs
• to process and respond to requests, improve our operations, and communicate with you about our products, services and businesses
• to allow you to subscribe to our news alerts
• for academic purposes and research activities which will be beneficial for advancement of medical science

5. OTHER WEBSITES

Whilst we endeavour to adhere to our strictest guidelines and select only reputable partners in providing the service, our Privacy Policy does not cover any information that you provide directly to third parties (including but not limited to online merchants’ sites and other hyperlinked websites). We advise you to consult with the relevant parties before providing any such information.

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect and process information from you in a way which is different to how we do so.

6. SOCIAL MEDIA SHARING FEATURE

We have our social media platforms and you will be able to connect us through such social media platforms. In such case we may be able to identify you and relate the information shared through social media platforms with the information that we already have about you. Depending on your usage settings on social media platforms, all information shared by you may be available to others including your friends and general public.

7. YOUR RIGHTS REGARDING YOUR INFORMATION

Any questions regarding this Privacy Policy or our use of your Personal Information, you can reach us by email at customercare@edence.in.

8. CHANGES TO THIS PRIVACY POLICY

We may amend this Privacy Policy from time to time. If we materially change our Privacy Policy, we will take steps to inform you of the change. We may do this by placing a notice on our Sites. The “Effective Date” at the top of this Privacy Policy shows when it was last updated. We encourage you to periodically check back and review this policy so that you always know our current privacy practices. Any such revisions will be effective on and from the date of posting the same on the Website and will apply to all information collected both prior to and following the effective date.